FAQs

How do I place an order?
Select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the step-by-step instructions to complete payment and confirm your order.

What forms of payment do you accept?
We accept Visa, Mastercard, and American Express. All transactions are processed securely.

How can I check the status of my order?
Once your order is shipped, you will receive an email containing a tracking number. This allows you to monitor your shipment’s progress online.

Do you ship internationally?
Yes, we offer international shipping. Available shipping methods and estimated delivery times will be displayed during checkout based on your address.

When will my order be dispatched?
Most orders are prepared and shipped within 2–7 business days. Delivery timelines depend on the destination country and shipping method selected.

What is your policy on returns and refunds?
Eligible items may be returned within 30 days of delivery. Refunds are issued after the returned item is received and inspected, in accordance with our policy.

Can I modify or cancel my order after checkout?
Once an order has been submitted, modifications or cancellations cannot be guaranteed. Please contact us immediately, and we will attempt to assist if the order has not yet been processed.

Are your products ethically or sustainably produced?
We strive to work with suppliers that follow responsible manufacturing practices. Specific sustainability details, where applicable, are listed on individual product pages.

Why hasn’t my tracking information updated?
Tracking updates may take several days to appear after shipment. If there has been no movement for an extended period, please contact our support team.

How do I contact you for further help?
For any questions or concerns, please email service@doyoufeellove.shop. Our customer service team is available to assist you during regular business hours.